We're happy to clarify this! A chargeback is simply a way to request a refund directly through your bank's dispute team.
If you choose to do this, your bank will review the transaction. We kindly ask that you share the chargeback report with us so we can work with them.
Don't worry, if your bank declines the dispute, we're still here to help. We will personally step in to re-initiate the refund to a different account for you. We'll make sure it gets sorted!
