(a) All reviews should be submitted in English language;
(b) A review will be considered valid only when it is submitted by a registered Customer/User who has purchased the product and/or availed the service, tried/experienced the product/ service themselves or are representing another who has used the product or availed the service. Any Customer/ User submitting a review, when a said product/ service is not in their purchase history will not be considered to be valid.
(c) The Customer/User should submit their reviews about the product/service in a manner which will be useful and informative for a prospective customer/user.
(d) The Customer/User’s comments should not be limited to merely stating whether or not they liked the product/service but it should explain the qualities of the product/service (technical, ergonomic, aesthetic qualities, how staff dealt with them, how long they had to wait to be served, etc.).
(e) The Customer/User can also provide their ideas/suggestions to make the product/service better.
(f) The Customer/User should not copy or repeat any comments written by a third party.
(g) Every Customer/User who purchases a product/ avails a service multiple times, will have an option to submit only one review for every purchase. In cases where the Customer/User has submitted multiple reviews for the same product/service, only the latest validated review will appear on the product page.
(h) The Customer/ User should be aware that any review posted/ submitted will not appear immediately on the product page, as it will go through the moderation process.
(i) Once all the relevant fields to submit a review are filled, the Customer/User will have to tick a box to confirm that the terms and conditions governing the publication of reviews is fully read and understood by the Customer/User.
(j) Decathlon Sports India reserves the right not to publish a review that is in breach of these terms & conditions. Likewise, Decathlon Sports India, reserves the option, at all times and without prior intimation, to remove any review that was previously posted after the moderation process, when it is of the opinion that it is in breach of these terms and conditions and/or any current legislation.
(k) Decathlon Sports India shall not be responsible and liable for something that is submitted as a review by the Customer/User and subsequently posted on the product page. In case of any objection arising from the Customer/User themselves or any third party, it will be the liability and responsibility of the Customer/User and not Decathlon Sports India.
(l) The Customer/User is aware that there could be instances when the government authorities could ask Decathlon Sports India to share the available data. The Customer/User confirms that no prior intimation/ permission will be needed from the Customer/User for such disclosure.
(m) In case the Customer/ User wishes to have their review deleted, or have any objection with regard to their personal details shared (including rectification or deletion), they can write by providing proof of their identity to send an Email to: care.india@decathlon.in.
